Vermeer Canada Inc.  is committed to ensuring its goods and services are provided in an accessible manner and in a way that respects the dignity and independence of people with disabilities.  Vermeer Canada Inc. will ensure compliance to all regulations as set out in the Accessibility for Ontarians with a Disability Act (AODA) and other applicable regulations.

All documents required by the Accessibility Standards for Customer Service, including Vermeer Canada’s Accessible Customer Service Policy are available upon request.

Service disruptions may occur due to reasons that may or may not be within the control or knowledge of Vermeer Canada.  In the event of any temporary disruptions to facilities or services that customer’s with disabilities rely on to access or use Vermeer Canada’s good or services, reasonable efforts will be made to provide advance notice.

When disruptions occur, Vermeer Canada will provide notice by:

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Posting notices at the main entrance and on the locations page of the Vermeer Canada  location page on this website

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Verbally notifying customer when they are making inquiries or appointment

Feedback

Feedback about the delivery of services to persons with disabilities is welcomed, as it may identify areas that require change and assist in continuous service improvement.  Such feed back can be made by telephone, in person, in writing or by e-mail.  Vermeer Canada Inc. will make best efforts to provide a response in the same format in which the feed back was received.

Where possible, feedback will be addressed immediately.  Some feedback may  however, require more effort to address and may need to be reviewed before any action is taken.  Vermeer will respond within 21 working days.

Feedback can be sent directly to our Health and Safety Officer at:

Vermeer Canada Inc.                                                     Phone: (289)765-5260

1100 South Service Road                                              Fax:       (289)765-5261

Suite 423                                                                       E-mail: safety@vermeercanada.com  

Stoney Creek, ON L8E 0C5

 

Vermeer Canada Inc Integrated Accessibility Standard

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